Refund Policy

Last Updated: October 27, 2025

This Refund Policy outlines the terms and conditions under which Gorenivrax processes refund requests for our online education services. We are committed to ensuring customer satisfaction while maintaining fair and transparent policies.

1. Overview

Gorenivrax offers digital education services including online lectures, courses, and learning materials. Due to the nature of digital content delivery, refunds are handled according to specific criteria outlined in this policy.

2. Eligibility for Refunds

2.1 Course Enrollment Refunds

Students may request a full refund under the following conditions:

Request is submitted within 14 days of purchase
Less than 20% of course content has been accessed or viewed
No certificates or completion credentials have been issued
No downloadable materials have been accessed

2.2 Technical Issues

Refunds may be granted if:

Platform technical failures prevent access to purchased content
Video or multimedia content is defective or unplayable
Course materials are significantly different from descriptions
Issues cannot be resolved by our technical support team within a reasonable timeframe

2.3 Non-Refundable Items

The following are not eligible for refunds:

Courses where more than 20% of content has been accessed
Purchases made more than 14 days prior to refund request
Promotional or discounted courses marked as non-refundable
Subscription services after the first billing cycle
Individual lecture purchases after viewing
Bundle packages where any component has been completed

3. Subscription Services

3.1 Monthly Subscriptions

Monthly subscription holders may:

Cancel at any time before the next billing cycle
Request a refund within 7 days of initial subscription purchase
Retain access until the end of the current billing period after cancellation

3.2 Annual Subscriptions

Annual subscription refunds are processed as follows:

Full refund available within 30 days of purchase if less than 10% of content accessed
Prorated refunds may be considered between 31-60 days on a case-by-case basis
No refunds after 60 days from purchase date

4. Refund Request Process

4.1 How to Request a Refund

To request a refund, students must:

Submit a refund request via email to info@gorenivrax.com
Include order number and purchase date
Provide reason for refund request
Include any relevant supporting documentation

4.2 Processing Timeline

Refund requests are handled according to the following timeline:

Acknowledgment of request within 2 business days
Review and decision within 5-7 business days
Refund processing within 10 business days of approval
Credit to original payment method within 5-10 business days after processing

5. Partial Refunds

Partial refunds may be granted in the following situations:

Technical issues affecting specific course modules
Incomplete or missing content within a purchased bundle
Service disruptions that impact learning experience

Partial refund amounts are determined based on the proportion of affected content and the specific circumstances of each case.

6. Exceptions and Special Circumstances

6.1 Medical or Personal Emergency

Gorenivrax may consider refund requests outside standard timeframes for documented medical emergencies or extenuating personal circumstances. Such requests require:

Written explanation of circumstances
Supporting documentation where applicable
Review by management team

6.2 Course Cancellation by Gorenivrax

If Gorenivrax cancels or discontinues a course:

Students receive full refund for unused portions
Alternative equivalent courses may be offered
Refunds processed automatically within 14 days

7. Payment Method Considerations

Refunds are issued to the original payment method used for purchase:

Credit/Debit Cards: Refunded to the original card account
Digital Wallets: Returned to the wallet balance
Bank Transfers: Processed to the originating bank account

Processing times vary by payment provider and financial institution.

8. Denied Refund Requests

Refund requests may be denied if:

Request does not meet eligibility criteria outlined above
Evidence of policy violation or abuse is found
Excessive content has been accessed prior to request
Request is submitted outside acceptable timeframes
Insufficient or fraudulent documentation is provided

Students will receive written notification explaining the reason for denial.

9. Course Credits and Alternatives

Instead of monetary refunds, Gorenivrax may offer:

Account credits for future course purchases
Transfer to alternative courses of equal value
Extended access periods to complete coursework

These alternatives are offered at Gorenivrax's discretion and must be accepted by the student.

10. Group and Corporate Purchases

Refunds for group enrollments or corporate training packages follow separate terms:

Reviewed on case-by-case basis
Subject to terms in corporate agreements
May require coordination with account managers
Prorated based on number of users and usage metrics

11. Promotional and Discounted Purchases

Courses purchased during promotional periods or with discount codes:

Follow standard refund eligibility criteria
Refunds issued at the discounted price paid
Some promotional offers may be marked as final sale
Bundle discounts are not separable for partial refunds

12. Chargeback Policy

Initiating a chargeback instead of following this refund policy may result in:

Immediate suspension of account access
Forfeiture of course completion records
Potential restriction from future purchases

We encourage students to contact our support team before initiating chargebacks to resolve issues amicably.

13. Refund Tracking and Confirmation

Once a refund is approved:

Confirmation email sent to registered email address
Reference number provided for tracking
Status updates available through customer support
Final confirmation upon successful credit to payment method

14. Policy Modifications

Gorenivrax reserves the right to modify this Refund Policy at any time. Changes will:

Be posted on this page with updated effective date
Apply to purchases made after the modification date
Not affect refund eligibility for prior purchases
Be communicated to active users via email when material changes occur

15. Contact Information

For refund requests, questions, or concerns regarding this policy:

Email: info@gorenivrax.com
Phone: +27 79 968 5162
Address: 80 Oliver Tambo Rd, Bloemfontein Central, Bloemfontein, 9300, South Africa

Our support team is available to assist with refund inquiries and ensure a fair resolution process.

This Refund Policy is effective as of the last updated date shown above and applies to all purchases made through the Gorenivrax platform.